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Tag Archives: calls

Keep your energy up when taking business calls
by ambyrne
OperationsKeep your energy up when taking business calls

We’ve talked about our pitch and pace. We’ve talked about smiling and we’ve even looked at the way we emphasis words to affect the meaning and message we get across, but what about energy? This may seem a little vague, but all of the things we’ve looked at in the previous posts are for nothing…
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Watching your pitch and pace on a call can change how you come across
by ambyrne
OperationsWatching your pitch and pace on a business call

I’d like to make it very clear at this point that a lot of these techniques and observations in the last few posts are very small stepping-stones. They are small little LEGO bricks that, when put on top of each other, put altogether and used consistently and effectively, will build to the picture of a…
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Non verbal communication
by ambyrne
OperationsWe lose much of the non-verbal language over the phone

When a client or customer calls your business, within the first 15 seconds, the customer has decided whether or not they like us or not. It’s all about first impressions like in face to face communications, and it’s all the more vital when it’s over the phone to build a connection with the person on…
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