Tag Archives: customer care
by ambyrneJan 22
2018
OperationsWe lose much of the non-verbal language over the phone
When a client or customer calls your business, within the first 15 seconds, the customer has decided whether or not they like us or not. It’s all about first impressions like in face to face communications, and it’s all the more vital when it’s over the phone to build a connection with the person on…
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by ambyrneJan 19
2018
OperationsCustomers will prepare for the call to your business when there’s a problem
If you are running a business, no mater how big or small, you may end up dealing with challenging calls when things go wrong. This isn’t necessarily because you’ve done something bad, but no business should ever expect to have a 100% success rate with every customer, and the first thing most people will do when…
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