Tag Archives: tone of voice
by ambyrneJan 23
2018
OperationsChange your posture and expression for better business calls
In previous posts I talked about the preparation time that a customer has in advance of calling your business when they have a question or an issue. I also talked about the fact that a lot of the interaction is lost when you lose the face to face and body language aspect of the communication….
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by ambyrneJan 22
2018
OperationsWe lose much of the non-verbal language over the phone
When a client or customer calls your business, within the first 15 seconds, the customer has decided whether or not they like us or not. It’s all about first impressions like in face to face communications, and it’s all the more vital when it’s over the phone to build a connection with the person on…
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